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HELP
 Contact / Frequent Problems |
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What Type Of Files do Bleep Sell? Will They Play on My iPod? |
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Paying for Your Order |
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Deutsch - Hilfe / Technische Fragen / Sicherheit |
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Deutsch - Hilfe / Kundenservice |
CONTACT / FREQUENT PROBLEMS
For CUSTOMER SUPPORT help and enquiries please mail support@bleep.com
For Answers to many Frequent Questions please see FAQ
Q: I DOWNLOADED THE MP3 AND MY MAC THINKS IT'S AN EXCEL / 'BINA' FILE
A: This is a fairly common bug for Apple Mac users, that is due to long file names. When the MP3 or FLAC is downloaded, it shortens the filename and loses the .mp3 or .flac extension. This leaves your computer unable to know how to handle the file, so it often makes a guess (hence thinking it's an Excel). Simply rename the track, adding the extension ".mp3" or ".flac" Any more problems email: support@bleep.com
Q: WHAT HAPPENS IF I DOWNLOAD A FILE WITH AN ERROR OR GLITCH IN THE SOUND?
A: Please let us know immediately - if there is any problem with a file then we need to replace it as soon as possible. Please email support@bleep.com with a description of the problem – giving the exact time in the track that the error occurs - and we will get you the correct file to you as soon as possible. If the file is found to be faulty on our server then this will take more time to fix.
Q: WHAT HAPPENS IF A DOWNLOAD FAILS MIDWAY THROUGH?
A: Once you have bought a track, it remains in your 'Downloads' manager until successfully downloaded from Bleep. Any further problems please email support@bleep.com
Q: WHERE IS MY DOWNLOAD ?!? I CAN'T FIND THE ZIP FILE!
A: Sometimes browsers (such as Safari) automatically unzip your download.
Look for a folder called bleep.
Q: WHAT HAPPENS IF I ACCIDENTALLY DELETE TRACKS FROM MY HARD DRIVE?
A: Once you have successfully downloaded a track from Bleep, the transaction is completed and the file becomes your responsibility. Make sure you backup your purchases! We place no restrictions on the number of copies you make.
Q: IF I EMAIL YOU HOW LONG TILL I GET A REPLY?
A: We aim to answer all enquiries within 1 working day. support@bleep.com
For CUSTOMER SUPPORT help and enquiries please mail support@bleep.com
For Answers to many Frequent Questions please see FAQ
Q: I DOWNLOADED THE MP3 AND MY MAC THINKS IT'S AN EXCEL / 'BINA' FILE
A: This is a fairly common bug for Apple Mac users, that is due to long file names. When the MP3 or FLAC is downloaded, it shortens the filename and loses the .mp3 or .flac extension. This leaves your computer unable to know how to handle the file, so it often makes a guess (hence thinking it's an Excel). Simply rename the track, adding the extension ".mp3" or ".flac" Any more problems email: support@bleep.com
Q: WHAT HAPPENS IF I DOWNLOAD A FILE WITH AN ERROR OR GLITCH IN THE SOUND?
A: Please let us know immediately - if there is any problem with a file then we need to replace it as soon as possible. Please email support@bleep.com with a description of the problem – giving the exact time in the track that the error occurs - and we will get you the correct file to you as soon as possible. If the file is found to be faulty on our server then this will take more time to fix.
Q: WHAT HAPPENS IF A DOWNLOAD FAILS MIDWAY THROUGH?
A: Once you have bought a track, it remains in your 'Downloads' manager until successfully downloaded from Bleep. Any further problems please email support@bleep.com
Q: WHERE IS MY DOWNLOAD ?!? I CAN'T FIND THE ZIP FILE!
A: Sometimes browsers (such as Safari) automatically unzip your download.
Look for a folder called bleep.
Q: WHAT HAPPENS IF I ACCIDENTALLY DELETE TRACKS FROM MY HARD DRIVE?
A: Once you have successfully downloaded a track from Bleep, the transaction is completed and the file becomes your responsibility. Make sure you backup your purchases! We place no restrictions on the number of copies you make.
Q: IF I EMAIL YOU HOW LONG TILL I GET A REPLY?
A: We aim to answer all enquiries within 1 working day. support@bleep.com
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